1. Introduction
Lea's Tea ("we", "our", "us") is committed to protecting your privacy. This privacy policy explains how we collect, use, store, and protect your personal data when you use our website at leatea.co.uk or interact with our services.
We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. If you have any questions about this policy, please contact us using the details provided below.
2. Data Controller
The data controller responsible for your personal data is:
Lea's Tea
Cardiff, Wales
Phone: 029 2221 2020
3. Information We Collect
We may collect and process the following types of personal data:
- Contact information: your name, email address, and phone number when you contact us through our website or by other means.
- Enquiry details: the content of messages you send to us via our contact form.
- Website usage data: technical information such as your IP address, browser type, pages visited, and time spent on our site. This data is collected through standard server logs.
- Cookies: small text files placed on your device to improve your browsing experience. See section 8 for further details.
4. How We Use Your Data
We use your personal data for the following purposes:
- To respond to your enquiries and provide customer service.
- To improve our website and the services we offer.
- To comply with legal obligations.
- To protect our legitimate business interests, provided these do not override your rights.
5. Legal Basis for Processing
We process your personal data on the following legal grounds:
- Consent: where you have given clear consent for us to process your personal data for a specific purpose, such as submitting a contact form.
- Legitimate interests: where processing is necessary for our legitimate business interests, such as improving our services, provided this does not unduly affect your rights.
- Legal obligation: where we are required to process your data to comply with the law.
6. Data Sharing
We do not sell, trade, or rent your personal data to third parties. We may share your data with:
- Service providers who assist us in operating our website and business, subject to appropriate data processing agreements.
- Law enforcement or regulatory bodies where required by law.
7. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Contact form submissions are retained for up to 24 months unless you request earlier deletion.
8. Cookies
Our website may use cookies to enhance your experience. Cookies are small files stored on your device that help us understand how our site is used. You can control cookies through your browser settings. Disabling cookies may affect the functionality of certain parts of our website.
9. Your Rights
Under UK GDPR, you have the following rights regarding your personal data:
- Right of access: you can request a copy of the personal data we hold about you.
- Right to rectification: you can ask us to correct inaccurate or incomplete data.
- Right to erasure: you can request that we delete your personal data in certain circumstances.
- Right to restrict processing: you can ask us to limit how we use your data.
- Right to data portability: you can request your data in a structured, commonly used format.
- Right to object: you can object to our processing of your data where we rely on legitimate interests.
To exercise any of these rights, please contact us at the details provided in section 2.
10. Complaints
If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
Information Commissioner's Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Website: ico.org.uk
Phone: 0303 123 1113
11. Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
12. Contact Us
If you have any questions about this privacy policy or wish to exercise your data rights, please contact us:
Lea's Tea
Cardiff, Wales
Phone: 029 2221 2020